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Find delivery information, return guidance, support channels, privacy details and the rules for using SD Market.
Delivery Information
Locations, fees and order progress
- Delivery is currently available in Minna, Bida, Katcha, Lapai, Kontagora and Mokwa.
- Estimated delivery time is generally 5 to 12 hours, depending on location, confirmation and product availability.
- Pickup may be available, but it is subject to confirmation by SD Market support.
- Customers must provide a reachable phone number and a complete delivery address. For redelivery, contact support.
- Order progress can be followed from My Orders: New, Processing, Packed, Shipped and Delivered.
Returns & Refunds
Report incorrect, damaged or incomplete orders
- Return or complaint requests must be reported within 72 hours from the time the goods are received.
- Keep the product, packaging, labels and accessories in their received condition while the request is reviewed.
- Support may request clear photographs, video or other reasonable evidence.
- For non-returnable products, contact support before opening or using the item.
- Approved refunds are processed within 72 to 168 hours and are returned to the customer's SD wallet only, not to a bank account.
Contact & Support
Include your order reference when asking for help
For faster assistance, provide your SD Market order reference, the phone number used for the order and a brief explanation of the issue. Never send your transaction PIN, passkey token or account password to anyone.
Support hours: 6:00 AM to 6:00 PM daily.
Business Information
Official SD Market business details
Business Name: SDCOMM SERVICES
Business Address: Shop 2, Alh. Loncita Plaza, Bangaie City Gate, Bida, Niger State.
Contact Phone: 08139360740
Email: mbsode@gmail.com
Registration Number: RC 7174030
Privacy
How order information is used
SD Market uses account identity, recipient details, delivery address, phone number, order details, payment status and historical balance snapshots to process purchases, provide customer support, prevent misuse and maintain transaction records.
Payment authentication remains within the secure SD Topup flow. SD Market does not need to display or store a customer's plain transaction PIN or passkey payment token.
Information may be shared only with staff or service providers who reasonably need it to process, deliver or support an order, or when disclosure is required by law.
Customers should protect their login details and sign out of shared devices.
Terms & Conditions
Basic rules for using SD Market
- Customers must provide accurate account, recipient and delivery information.
- Product prices, stock and delivery fees are confirmed at checkout and may change before an order is paid.
- An order is treated as confirmed only after payment is marked paid and an order reference is issued.
- Orders may be cancelled when fulfilment is impossible, information is materially incorrect, fraud is suspected or the transaction violates platform rules.
- Customers may not misuse the website, interfere with security controls or attempt unauthorised access.
- These terms do not remove rights that cannot legally be excluded under applicable consumer law.